Catalog > Social Sciences > Economy > Ernest Brewster & Richard Griffiths: IT Service Management (PDF)

Ernest Brewster & Richard Griffiths
IT Service Management [PDF ebook]
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Cover of Ernest Brewster & Richard Griffiths: IT Service Management (PDF)

Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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Language English ● Format PDF ● ISBN 9781780173191 ● Publisher BCS Learning & Development Limited ● Published 2016 ● Downloadable 3 times ● Currency EUR ● ID 4875145 ● Copy protection Adobe DRM

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