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Ernest Brewster & Richard Griffiths
IT Service Management [PDF ebook]
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Обложка Ernest Brewster & Richard Griffiths: IT Service Management (PDF)

Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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язык английский ● Формат PDF ● ISBN 9781780173191 ● издатель BCS Learning & Development Limited ● опубликованный 2016 ● Загружаемые 3 раз ● валюта EUR ● Код товара 4875145 ● Защита от копирования Adobe DRM

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Ernest Brewster Richard Griffiths Aidan Lawes John Sansbury

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