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Ernest Brewster & Richard Griffiths
IT Service Management [PDF ebook]
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Couverture du Ernest Brewster & Richard Griffiths: IT Service Management (PDF)

Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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Langue Anglais ● Format PDF ● ISBN 9781780173191 ● Maison d’édition BCS Learning & Development Limited ● Publié 2016 ● Téléchargeable 3 fois ● Devise EUR ● ID 4875145 ● Protection contre la copie Adobe DRM

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