Ernest Brewster & Richard Griffiths 
IT Service Management [PDF ebook] 
Support for your ITSM Foundation exam

Soporte

Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

€40.49
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Idioma Inglés ● Formato PDF ● ISBN 9781780173191 ● Editorial BCS Learning & Development Limited ● Publicado 2016 ● Descargable 3 veces ● Divisa EUR ● ID 4875145 ● Protección de copia Adobe DRM
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