Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
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Idioma Inglés ● Formato PDF ● ISBN 9781780173191 ● Editorial BCS Learning & Development Limited ● Publicado 2016 ● Descargable 3 veces ● Divisa EUR ● ID 4875145 ● Protección de copia Adobe DRM
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