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Ernest Brewster & Richard Griffiths
IT Service Management [PDF ebook]
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Capa do Ernest Brewster & Richard Griffiths: IT Service Management (PDF)

Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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Língua Inglês ● Formato PDF ● ISBN 9781780173191 ● Editora BCS Learning & Development Limited ● Publicado 2016 ● Carregável 3 vezes ● Moeda EUR ● ID 4875145 ● Proteção contra cópia Adobe DRM

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