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Ernest Brewster & Richard Griffiths
IT Service Management [PDF ebook]
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的封面 Ernest Brewster & Richard Griffiths: IT Service Management (PDF)

Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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语言英语 ● 格式 PDF ● ISBN 9781780173191 ● 出版者 BCS Learning & Development Limited ● 发布时间 2016 ● 下载 3 时 ● 货币 EUR ● ID 4875145 ● 复制保护 Adobe DRM

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