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Andrew Waite
Practical Guide to Call Center Technology [PDF ebook]
Select the Right Systems for Total Customer Satisfaction

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Portada de Andrew Waite: Practical Guide to Call Center Technology (PDF)

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

€60.21

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Idioma Inglés ● Formato PDF ● Páginas 497 ● ISBN 9781482280753 ● Editorial CRC Press ● Publicado 2002 ● Descargable 3 veces ● Divisa EUR ● ID 7167529 ● Protección de copia Adobe DRM

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