Catalog > Ciências sociais > Economia > Andrew Waite: Practical Guide to Call Center Technology (PDF)

Andrew Waite
Practical Guide to Call Center Technology [PDF ebook]
Select the Right Systems for Total Customer Satisfaction

Apoio

Capa do Andrew Waite: Practical Guide to Call Center Technology (PDF)

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

€60.21

Compre este e-book e ganhe mais 1 GRÁTIS!

Língua Inglês ● Formato PDF ● Páginas 497 ● ISBN 9781482280753 ● Editora CRC Press ● Publicado 2002 ● Carregável 3 vezes ● Moeda EUR ● ID 7167529 ● Proteção contra cópia Adobe DRM

Requer um leitor de ebook capaz de DRM

Mais ebooks do mesmo autor(es) / Editor

251.665 Ebooks nesta categoria

Capa do Kambiz Rakhshanbabanari: Embodied Carbon in the Built Environment

Kambiz Rakhshanbabanari: Embodied Carbon in the Built Environment

The built environment is one of the largest emitters of carbon dioxide globally therefore reducing both operational and embodied emissions is critical to improving the overall footprint of the indust …

Capa do Erik Ostergaard: Anticipatory Leadership

Erik Ostergaard: Anticipatory Leadership

Leadership and future-of-work expert Erik Korsvik Ostergaard’s new book explores Futures Thinking and Strategic Foresight. It shows how these important processes can be used inside of organizations t …

Capa do Julia Lopez Lopez: Collective Bargaining and Collective Action

Julia Lopez Lopez: Collective Bargaining and Collective Action

This book offers a unique contribution that examines major recent changes in conflict, negotiation and regulation within the labour relations systems and related governance institutions of advanced s …

Capa do Mr Paul F Scott: The National Security Constitution

Mr Paul F Scott: The National Security Constitution

This book addresses the various ways in which modern approaches to the protection of national security have impacted upon the constitutional order of the United Kingdom. It outlines and assesses the …

Capa do Jonathan Leviss: HIT or Miss for the Student

Jonathan Leviss: HIT or Miss for the Student

HIT or Miss for Student: Lessons Learned from Health Information Technology Projects presents and dissects a wide variety of HIT failures so that the students can understand in each case what went wr …

Capa do Stacey Hall & Eric Schwarz: Sport Facility Operations Management

Stacey Hall & Eric Schwarz: Sport Facility Operations Management

Now in a fully revised and updated third edition, Sport Facility Operations Management goes beyond the basic theories of sport facility management to include relevant practical professional experienc …

Capa do Roel Grit: Project Management, Third Edition

Roel Grit: Project Management, Third Edition

This book Project Management is to facilitate the successful completion of projects. For this reason it puts particular emphasis on the importance of careful preparation and strategic co-operation wi …

Capa do Sandeep Narayan Kundu & Muhammad Nawaz: Sustainable Energy and Environment

Sandeep Narayan Kundu & Muhammad Nawaz: Sustainable Energy and Environment

Here is a comprehensive introductory discussion of Earth, energy, and the environment in an integrated manner that will lead to an appreciation of our complex planet. The book looks at Earth from the …

Capa do Y. Ian Noy: Ergonomics and Safety of Intelligent Driver Interfaces

Y. Ian Noy: Ergonomics and Safety of Intelligent Driver Interfaces

Even to the casual observer of the automotive industry, it is clear that driving in the 21st century will be radically different from driving as we know it today. Significant advances in diverse tech …

Capa do Markus Franke: Managing Airline Networks

Markus Franke: Managing Airline Networks

Managing Airline Networks: Design, Integration and Innovative Technologies is a fully comprehensive description of state-of-the-art network management practices at airlines. Designed as a compendium …

Próxima página >>>