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Andrew Waite
Practical Guide to Call Center Technology [PDF ebook]
Select the Right Systems for Total Customer Satisfaction

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Couverture du Andrew Waite: Practical Guide to Call Center Technology (PDF)

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

€60.21

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Langue Anglais ● Format PDF ● Pages 497 ● ISBN 9781482280753 ● Maison d’édition CRC Press ● Publié 2002 ● Téléchargeable 3 fois ● Devise EUR ● ID 7167529 ● Protection contre la copie Adobe DRM

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