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Andrew Waite
Practical Guide to Call Center Technology [PDF ebook]
Select the Right Systems for Total Customer Satisfaction

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Pokrywa Andrew Waite: Practical Guide to Call Center Technology (PDF)

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

€60.21

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Język Angielski ● Format PDF ● Strony 497 ● ISBN 9781482280753 ● Wydawca CRC Press ● Opublikowany 2002 ● Do pobrania 3 czasy ● Waluta EUR ● ID 7167529 ● Ochrona przed kopiowaniem Adobe DRM

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